for Individuals

FAQs specifically for individual and family users of Reimbursify.

How Do I Enable Automatic Claim Status Updates?
When you enable Automatic Claim Status Updates for your Reimbursify account, your claims will automatically be updated as soon as they are processed by your...
Tue, 9 Nov, 2021 at 6:23 PM
Why is my insurance company "Pending Verification" in the app?
When you first create your account and provide your insurance information, it will say, "Pending Verification" for your insurance company in our a...
Fri, 10 Dec, 2021 at 5:29 PM
How do I account for discounts on my reimbursement claims, if multiple treatments were rendered on the same date of service?
When filing reimbursement claims, the amount for which you are seeking reimbursement should equal the final amount that was paid, which should also equal...
Mon, 18 Jul, 2022 at 3:48 PM
Why should I use Reimbursify to file claims for me, when I could just send them to my insurance company myself?
Why should I use Reimbursify to file claims for me, when I could just send them to my insurance company myself? Guaranteed Delivery Your claims won’t ...
Mon, 22 Aug, 2022 at 5:39 PM
What is an Allowed Amount?
When you run across the term “Allowed Amount” on your health insurance Explanation of Benefits statement (EOB), it can cause some confusion. Allowed A...
Tue, 29 Nov, 2022 at 10:21 PM
Why am I getting an "invalid credentials" error when trying to connect to my insurance company account?
When trying to enable the Automatic Claim Status Updates feature in our mobile app, you might receive an “invalid credentials” error message, even if you a...
Thu, 17 Nov, 2022 at 8:16 PM
Why did I receive an error message when trying to verify my OON Eligibility & Benefits?
When verifying your Eligibility and Benefits via our VeriFAST website, the most common reason for receiving an error message is that you incorrectly entered...
Mon, 5 Dec, 2022 at 9:28 AM
Why did my insurance company send my reimbursement payment to my practitioner?
On some rare occasions, insurance companies will send a reimbursement check to the practitioner, rather than their member. There are a few reasons for this,...
Tue, 13 Dec, 2022 at 2:11 PM