for Individuals

FAQs specifically for individual and family users of Reimbursify.

What if I can't find my practitioner in your app?
The NPI number of a provider is required by all insurance companies to process a professional reimbursement claim. Did you try looking up your provider in ...
Fri, 31 Jul, 2020 at 3:39 PM
How do I file for a dependent who has a different insurance company than me?
You can only specify one insurance provider at a time with Reimbursify.  A separate Reimbursify account would be required to submit claims to your dependen...
Fri, 31 Jul, 2020 at 3:42 PM
Why can’t I add a dependent to my account, even though we have the same insurance coverage?
Dependents can only be added by the primary insured, or the spouse of the primary insured.
Fri, 31 Jul, 2020 at 3:43 PM
How do I delete my account?
You can delete your account from within the Reimbursify app following these steps: Log into the Reimbursify app on your phone.  Tap the "Profile&quo...
Wed, 19 Oct, 2022 at 3:07 PM
Does Reimbursify work with pet insurance?
Unfortunately, Reimbursify currently only works for humans. We love our pets and hope that someday we will be able to help you get reimbursed for the health...
Thu, 13 Aug, 2020 at 11:03 AM
Does Reimbursify work with TRICARE?
Yes, Reimbursify works with TRICARE.  When you submit your first TRICARE claim through Reimbursify, we will send you a link to a secure form asking for ...
Tue, 22 Dec, 2020 at 4:15 PM
How do I reset my password?
You can easily reset your password from within the Reimbursify app by following these steps.  Tap the profile icon in the bottom right corner of the ap...
Wed, 17 Mar, 2021 at 11:51 AM
How many of my claim credits are remaining?
If you purchased a 10-pack of claim credits and have used a few, you can see how many are remaining at the top of the Profile screen in the app. NOTE: If yo...
Thu, 13 May, 2021 at 9:54 AM
What is a draft claim?
Incomplete claims that have not yet been submitted to your insurance company can be found in the "Draft Claims" tab of the Reimbursify app. Th...
Wed, 2 Feb, 2022 at 5:25 PM
How do I update my credit card in the app?
Updating your credit card in the Reimbursify app is easy.  Here's how you do it:    1. From the main dashboard tap on the PROFILE icon which is at...
Wed, 16 Jun, 2021 at 12:57 PM